›What does it cost?
There is a free trial on your own website, with no card and with usage limits: up to 200 replies and about 15 voice minutes a month on your website, from up to 25 pages. Front Desk is A$495 founding price for early customers (standard list A$795; we will tell you before the founding price changes) and is website only. Front Desk + Phone is A$995 a month and includes 400 inbound phone minutes, then $0.25 per minute. Estate is for one business with many sites or venues and starts from A$2,500 a month.
›Do I need a new website?
No. The Companion is one line of code added to the website you already have. Nothing else on your site changes. Take the line out and the Companion is gone.
›What does it say when it does not know the answer?
It says so. Every answer comes from your own web pages, so it will not make up a price, a policy or a service you do not offer. If your site does not cover a question, it gives the visitor your contact details.
›Can it answer my phone?
Yes, on Front Desk + Phone. A Camlin phone number answers calls as your receptionist, using the same information as your website. You can ring the same number yourself and ask who enquired and who needs a call back. The first live reception call was on 8 August 2026.
›How fast does it answer?
In our tests in October 2026 it started speaking about 1.2 seconds after a typed question, measured on this site in Sydney. It speaks the first sentence while it writes the rest, so there is no long pause before it talks.
›Can it put a caller through to a person?
Yes. During your business hours it transfers the call to the number you choose. Outside your hours it takes their name, number and what they need, and emails it to you. On your website it takes the visitor’s details and can put them through to you on the phone.
›Will it send my callers text messages?
Only when your call flow uses one: a link to a menu on their phone screen, or a confirmation. Callers on US and Canadian numbers are asked first, word for word, and get a text only if they say yes or press 1.
›Where is my data kept?
Conversations, your site’s knowledge and your account are kept in Australia, on AWS in Sydney. Camlin Speech in Sydney turns speech into text and does not store the audio. Our voice provider in Singapore turns each spoken reply into speech. Some of our AI model providers process messages in the United States. The privacy policy has the details.
›Who sets it up?
We do, with you. Send us your website address. We read your pages, set up the receptionist and give you one line of code for your site. Whoever looks after your website can add it.
›What do my visitors agree to?
Nothing happens until a visitor clicks to accept. The Companion asks at most once per page and twice per visit, then stays quiet for a week if they say no. Conversations are kept for 30 days by default. The Nuamedia privacy policy at nuamedia.com.au/privacy applies.
›How do I start?
Fill in the form on this page with your website address. We set the Companion up on your real site on the free trial, with no card. If you already use Camlin Connect, sign in and add your site from the Companion console.